Delivery and returns
A. How much does delivery cost?
Belgium and The Netherlands:
> €49: free
< €49: €6
Neighbouring countries (Germany, Luxemburg, France and the UK):
> €80: free
< €80: €10
Zone 1 of the EU (Austria, Czech Republic, Denmark, Finland, Greece, Hungary,Ireland, Italy, Poland, Portugal, Spain, Sweden) + Switzerland + USA:
> €200: free
< €200: €20
Rest of Europe + Mediterranean countries: €30
Rest of the world: €50
*For large orders, please contact us to get the best shipment rates.
B. Which forwarders do you use?
Within Belgium we deliver via Bpost, in The Netherlands we deliver via PostNL, and in the rest of Europe we mostly use DPD.
In the rest of the world we use DPD and DHL amongst others.
C. What are the transit times?
Non personalised items:
- Belgium and The Netherlands: 1 to 2 working days
- Neighbouring countries: 2 to 4 working days
- European Union, Switzerland and USA: 3 to 5 working days
- Rest of the world: 5 to 8 working days (on average)
2 to 5 working days extra
Note that if you have ordered personalised articles, the transit time of these will prevail for the whole package. If you need the non personalised items earlier, we suggest you order these separately.
D. Customer satisfaction / Returns and exchanges
If for any reason you would not be fully satisfied with the purchased goods, you can contact us on [email protected] within 14 days of receiving the good, in order to arrange an exchange or refund.
Click here for our return form.
Please note, it is not possible to return a personalized item!
For all your other enquiries, you can reach us on [email protected]topfanz.com. We will do everything we can to answer your message as quickly and completely as possible.
For consumers, the legal warranty of two years from the delivery date of the goods shall be observed (bill of delivery). From the seventh month onwards such warranty can only be called upon if the consumer customer can prove the existence of said flaws at the moment of delivery. During the first six months the customer can return goods unconditionally, unless Fanshops.be can prove that the fault didn't exist at the moment of the delivery. All complaints concerning hidden flaws must be communicated to Fanshops.be within two months following the discovery by means of the following e-mail address: [email protected] . Debarment shall be the result in case of default.